How to claim on your car or home insurance after a storm

If you've been affected by the recent stormy and icy weather, it's really important to do the right things to ensure you can make an insurance claim. Here's our checklist.

Love Money
Last updated: 6 March 2018 - 11.16am

Temperatures plummeted last week as the Beast from the East was joined by Storm Emma, causing chaos across the UK.

No sooner has the storm passed that some households are now being warned of potential flooding as the snow melts and the rain rolls in, while others are being warned of water shortages as a result of burst pipes.

If your car or home has been damaged recently, here's what you need to do to claim on your insurance policy.

[Read more: 5 insurance mistakes to avoid]

What to do immediately if your home is damaged

1. Call your insurance company as soon as possible. Most firms provide a 24-hour helpline for policyholders to call for advice.

2. If you can, take photos or videos of the damage as this may help to support your claim.

3. Keep water-damaged furniture and other items that have been damaged from the storm. Don't dispose of any items of value until you're told to by a loss adjuster.

4. Get emergency repair works that will prevent further damage as soon as possible. However, more elaborate or permanent measures should not be taken without prior approval from your insurer.

5. Check whether your insurance company offers alternative accommodation as part of your cover. It's possible that you could be re-housed for weeks, so keep a complete record of any additional spending while you're not living at home.

You should also make sure you:

  • don't use electricity or gas supplies;
  • don't drink tap water until you've been advised that it's safe to do so;
  • move essentials and valuables to safety. You should transfer food, clothing and televisions upstairs to limit damage, and move furniture away from the walls.

What to do immediately if your car is damaged

1. If you have comprehensive car insurance, dig out your policy and check to see what level of cover you have for flood or other storm damage. Call your insurer's helpline for advice.

2. Again, if you can take photos or videos of the damage as this may help to support your claim.

3. Check whether your insurance company offers a replacement vehicle as part of your cover.

What to do later on

1. Consider hiring your own loss adjuster. In theory, loss adjusters are supposed to be independent mediators, but you may want your own assessment of the damage in case of a dispute.

2. Keep all receipts and other relevant paperwork safe. You'll need them to support your claim.

If you have a problem with your claim

If you feel that your claim isn't being dealt with quickly enough by your insurer, or your insurer rejects your claim, you can contact the Financial Ombudsman Service (FOS). It can contact the insurer on your behalf to try to get a resolution.

You'll find more information at the Financial Ombudsman Service's website. Bear in mind that the insurer has eight weeks to respond to your complaint.

Renewing your insurance policy

Finally, if you've been bailed out by your insurer, then you may find that your neighbourhood is later categorised as a high-risk area. So watch out for higher policy excesses or premiums when your next renewal notice arrives.

After a big claim, or if your home is prone to flooding, you may find it difficult to find cover elsewhere, so this may be one of those occasions when you may be better off sticking with your current provider. That doesn't mean you shouldn't still shop around to compare deals though.

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