The Bank of Scotland has held on the the unwanted titled of most complained-about financial services provider in the UK, according to new figures published by the Financial Ombudsman.

In the first six months of 2017 the watchdog received more than 20,500 complaints about the Bank of Scotland. 

The vast majority of these were about the sale of payment protection insurance (PPI) with insurance. It is worth noting also that only 22% of the complaints were upheld.

If you think you have a genuine case, have a read of our guide to claiming PPI compensation without the hassle.

[Read more: The accounts that pay you to spend – best cashback deals available]

Other unpopular banks

The second most unpopular bank was Lloyds Bank with over 18,000 complaints and 37% upheld.

Both these banks are part of Lloyds Banking Group, which has already set aside £18bn to deal with the amount of compensation it needs to pay customers for mis-sold PPI.

Barclays bank received 15,000 complaints, the most for issues to do with banking or credit rather than PPI.

Rising number of complaints

In general, complaints were on the rise in the first half of the year with the Financial Ombudsman receiving a total of 89,513 complaints up from 78,375 in the previous six months.

“We’ve seen more complaints about most types of financial products in the first half of 2017,” says Caroline Wayman, chief ombudsman and chief executive at the Financial Ombudsman Service.

Wayman also expects complaints to increase in the run up to the August 2019 deadline on claiming PPI compensation.

“The FCA has just launched its communications campaign, which highlights that consumers have until August 2019 to make a complaint about mis-sold PPI.

“While we still don’t know what impact this will have on our workload, today’s data shows that PPI complaints are already increasing.”

Top 10 most-complained about businesses

 

Business

No. of complaints

1.

Bank of Scotland

20,541

2.

Lloyds Bank

18,068

3.

Financial Insurance Company Ltd

12,044

4.

HSBC

9,044

5.

Capital One

7,402

6.

Santander

6,271

7.

NatWest

5,929

8.

Nationwide

4,777

9.

MBNA

4,368

10.

The Royal Bank of Scotland

3,326

I have an issue with my bank. What should I do?

If you’re one of the many, many customers upset with the treatment you’ve received from your bank, it’s important you don’t simply accept it as “that’s just how banks are.”

Read our handy guide explaining how to complain to your bank – and win.

Even if you do resolve your issue, you might still feel like switching. If that’ the case have a look at a price comparison site to find the best deal for you. 

[Read more: The best current accounts for switching bonuses]

This article is updated each time the new figures are released