Be aware of phishing emails

Follow our advice on how to deal with phishing emails.

  • What is a phishing scam?

    Phishing is a type of online identity theft. Scammers use messages designed to look as if they are from a genuine company to try and trick you into giving out private information like your BT ID username and password or even your bank details.

    Keep yourself safe – do not click on any links in a suspicious email. If you’re worried about an email that appears to be from BT, rather than clicking on any links you should type in your browser to log into your My BT account.

  • Spotting a phishing email

    You should be suspicious of any email which asks you to verify your account, or provide personal information such as bank details or login details.

    Check the email against the points below. If you're still worried, treat it as a phishing email and follow our next step: "I think I've received a phishing email. What do I do?".

    If you still aren't sure, here are some more tips for spotting phishing emails:

    • Did the email come out of the blue? If you're not expecting a parcel, haven't placed an order, or you've already paid your bill, be suspicious. Don't be tempted to reply. If something seems too good to be true, it probably is
    • If the email asks you to confirm details by following a link, hover your cursor (but don't click) over the link to see where it should take you. These links can be forged or seem very similar to the proper address. Even a single character's difference means a different website
    • Is the email trying to create a sense of urgency or panic? A common tactic of fraudsters
    • We will never ask for your personal details in an email. Always access your online services through bookmarks or typed web addresses (URLs). Don't use links provided in the email
    • Is the email grammatically correct and is the formatting of images correct?

    Phishing emails can be hard to spot. They're designed to look like real emails from real organisations. If you're unsure about any email purporting to be from BT, delete it and log on to your account by typing the web address ( into your browser.

  • Phishing

    It depends on what action you took when opening the email. Follow the guide here:

    I haven't replied or clicked on any links

    • If you've only opened up the email, don't worry, you're unlikely to have been compromised
    • Forward the email to, then delete it

    I've followed a link in the email and or downloaded an attachment, but I didn't fill anything in

    I've submitted some of my personal details

    • If you clicked on a link or opened an attachment, you should run a virus check on your computer to be safe > (opens a new window)
    • If you entered your BT ID details then your account may have become compromised. You will need to re-secure your account by changing your password > (opens a new window)
    • If you entered your BT email address your email may have become compromised and you will need to follow our guide for compromised email accounts to resecure your account.

    Get advice about BT Mail compromised accounts >

    Get advice about BT Yahoo Mail compromised accounts >

    • If you use the same email and password combinations for other services you should change these passwords too. Remember, it's recommended that you don't use the same password for multiple accounts
    • If you've entered banking information, such as your account details or credit card information, you'll need to notify your bank
    • Forward the email to, then delete it


    Please note that we actively look out for phishers and fake BT phishing emails and strive to shut them down as quickly as possible. Forwarding BT-branded phishing emails to will be of great help to us. Remember, do not click any links or download any attachments

    Our chargeable BT Tech Experts service can also help with Phishing scams. Find out more about BT Tech Experts > (opens a new window)

  • Keeping myself protected
    • We recommend you download and install BT NetProtect Plus. BT notify the BT NetProtect Plus team about suspicious web pages and will warn you with an on-screen message if you have clicked on a link that is regarded as suspicious. Download BT NetProtect Plus now >
    • Make sure your spam filter is always switched on to minimise the risks. Your BT mail email spam filters are always on by default. If you use a different mail provider, find out from them if they have a spam filter and how to turn it on
    • You should always have the latest up-to-date version of your web browser - current versions have built in security protection
    • Don't reply to a spam mail, this just confirms to spammers that your email address exists


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