You should be suspicious of any email which asks you to verify your account, or provide personal information such as bank details or login details.
Check the email against the points below. If you're still worried, treat it as a phishing email and follow our next step: "I think I've received a phishing email. What do I do?".
If you still aren't sure, here are some more tips for spotting phishing emails:
Did the email come out of the blue? If you're not expecting a parcel, haven't placed an order, or you've already paid your bill, be suspicious. Don't be tempted to reply. If something seems too good to be true, it probably is
If the email asks you to confirm details by following a link, hover your cursor (but don't click) over the link to see where it should take you. These links can be forged or seem very similar to the proper address. Even a single character's difference means a different website
Is the email trying to create a sense of urgency or panic? A common tactic of fraudsters
We will never ask for your personal details in an email. Always access your online services through bookmarks or typed web addresses (URLs). Don't use links provided in the email
Is the email grammatically correct and is the formatting of images correct?
Phishing emails can be hard to spot. They're designed to look like real emails from real organisations. If you're unsure about any email purporting to be from BT, delete it and log on to your account by typing the web address (www.bt.com/mybt) into your browser.