We’d like to apologise for a technical problem that meant a minority of BT Mail customers weren’t able to access their email accounts in the past few days.

We’ve now fixed the main issue, but if you’re still unable to access your email account:

1. You may need to clear your cookies

2. Please then check which email service you are using

If you are using BT Yahoo you may need to reset your password.

If you are using BT Mail, these FAQs should help you.

If you are still having problems after following the above steps, please get in touch with us via our online form. Somebody will get back to you as soon as possible to help get the issue sorted out.

Once again, we’re very sorry for any inconvenience this has caused, and we appreciate your patience as we resolve your final access problems.