More about cookies on BT.com

We've changed BT.com so it's easier for you to manage the cookies we use.

Our free online tool can help you manage the cookies we use on BT.com. To use it, your web browser needs to support JavaScript – if it doesn't you can still find out about the cookies we use here, but you'll need to manage them through your web browser settings.

We will only read or write cookies for the preference level you set. Cookies set prior to when you changed your settings will still be on your computer and you can remove them using your browser settings.

We use a cookie to remember your cookie preferences. This means:

The cookies used on BT.com are based on the International Chamber of Commerce guide for cookie categories:

For more information about cookies see below.

Strictly necessary

'Strictly Necessary' cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to…

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to…

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Here is a list of the cookies we have defined as 'strictly necessary'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

bt_cookie_level

CHAT_SESSION_ID

JSESSION_ID

rnw_ma_login

rnw_survey_login

custhelp.com

s

uList

elbc

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Performance

'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

We use performance cookies to…

Cookies we have defined as 'Performance' cookies will NOT be used to…

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.

Using our site indicates that you accept the use of 'Performance' cookies.

Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.

Here is a list of the cookies we have defined as 'Performance'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

NSC_CUPX

touchclarity.com

s_vi_gqfjh

207.net

TCID

NSC_Qsfmjwf

tc-prelive.com

AW3041

awin1.com

e_JnYg5mvR^ord|1467042901478

.krxd.net

ServedBy

.krxd.net

_kuid_

.krxd.net

e_Km_EkM0d^

.krxd.net

AA003

ATN

ad.atdmt.com

campaign

sensic.net

s_sq

s_cc

custthelp.com

cookies starting with…

sb_

track.brighteroption.com

vstcnt

ipinfo

clid

acs

.media6degrees.com

is_returning

crazyegg.com

optimizelyEndUserId
optimizelyBuckets
optimizelySegments

optimizely.com

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Functionality

'Functionality' cookies are used to provide services or to remember settings to improve your visit.

We use 'Functionality' cookies to…

Cookies defined as 'Functionality' will not be used to…

Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookie stops us remembering that you didn't want a specific service.

Here is a list of the cookies we have defined as 'Functionality'.

BT.com cookies

1 this cookie is controlled by a tick box, if you opt to remember your forum log-in we will use this cookie even if you have opted out of 'functional cookies'

Cookies provided by 3rd parties

Cookie Host

bt_floating_answer_seen2

cp_session2

custhelp.com

ecos

BIGipServerDLB02-ED70-HTTP-POOL

BIGipServerDLB02-ED70-HTTPS-POOL

server

PHPSESSID

ecustomeropinions.com

BIGipServerDLB02-ED70-HTTPS-POOL

edigitalresearch.com

ra1_sid

ra1_uid

Gwallet.com

avs_cookie

v

Origin Digital

post_dcm

post_optout

post_uuid

Po.st

UID

UIDR

.scorecardresearch.com


2 we are currently unable to control this cookie using our cookie toolbar

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Targeting

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

We use 'Targeting' cookies to…

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Here is a list of the cookies we have defined as 'Targeting'.

BT.com cookies

Cookies provided by 3rd parties

Cookie Host

__atuvc

bt2

di

dt

__gads

loc

psc

ssc

sshc

sshs

uid

uit

xtc

uvc

addthis.com

Id

_drt_

.add

doubleclick.com

u

netmng.com

OAX

mookie1.com

NSC_fo1efm_qppm_iuuq

b3-ukmookie1.com

disqus_unique

__qca

mp_super_properties

testCookie

disqus.com

sess

uuid2

adnxs.com

datr

locale

lu

_e_oPLf_0

facebook.com

__stid

sharethis.com

NID

PREF

google.com

guest_id

k

pid

twitter.com

cpv

sh

tuuid

tags.qservz.com

_ga

_utm

doubleclick.net

UIDR

UID

.scorecardresearch.com

uuid

mt_mop

mathtag.com

pt

oo

ck

go.affec.tv

ra1_sid

ra1_uid

Gwallet.com

post_dcm

post_optout

post_uuid

Po.st

ELOQUA

ELQSITEVISITED

ELQSTATUS

ELQCOUNTRY

OPTOUT

eloqua.com

d

mc

quantserve.com

_D9J

zenaps.com

taboola_user_id

taboola_fp_td_user_id

taboola_session_id

taboola_wv

taboola_svwv

taboola_wt

taboola_ntwv

taboola_rii

taboola_svrii

taboola_ntrii

taboola_svfcd

taboola_svfcm

taboola_upci

taboola_uppc

taboola.com

IOID

dsp.io

B

.yahoo.com

_uqd_c

_uqd_v

uniqodo.com

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Further reading

Information about cookies

You can read more about cookies at:
http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
http://www.youronlinechoices.eu

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
http://www.international-chamber.co.uk/our-expertise/digitaleconomy

Google Analytics

Information about Google Analytics and to opt out of it is found by visiting;
https://tools.google.com/dlpage/gaoptout

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