Struggling to remember passwords? Find out how BT's free True Key can help

Passwords are part of modern online life, and remembering them all can be an effort, but our app makes it easy.

Whether it’s checking email, shopping online or banking, if you use the internet regularly, you’re probably asked to enter a password for something several times every day.

If you struggle to remember your passwords, you aren’t alone, because unless you’ve got an incredibly good memory, remembering every password for every online service you use can be tricky.

The easiest - and safest - way to remember all your passwords is to use a password manager, and if you are a BT Broadband customer you can use password manager True Key by McAfee for free. Read on to find out how it works and how to get it.

[Read more: How safe is your password? Advice on keeping your personal accounts secure]

What is True Key?

True Key is a password manager. It generates and securely stores strong passwords for the apps and websites you use and then works in the background of your device to remember those passwords and log you in whenever you visit websites or launch apps. It also works across all your devices, on PCs, iPhones, iPads, Macs, and Android phones and tablets.

Think of True Key as a password vault, which only you can open. When you set up a True Key account you choose a single Master Password which you will need every time you want to access your passwords. It can also verify your identity using fingerprint recognition and Apple Face ID, depending on your handset*. So instead of remembering multiple passwords, you only have to remember one.

For tips on making your password as secure as possible by following our 8 tips to keep your passwords strong but simple.

What do you get?

All BT customers with BT Broadband get five licences for True Key, worth £19.99 each. BT customers get the Premium version of True Key which allows up to 2000 passwords to be stored.

Why do I need a password manager?

Password managers are incredibly convenient because you only have to remember one password, which saves you time trying to recall it and means you don’t have to reset a password if you can’t remember it.

Keeping a list of passwords on your email or device isn’t safe, particularly if it gets lost or stolen, in contrast password managers are secure.

Why do I need strong passwords?

Weak passwords can easily be hacked by people who want to access your bank account or buy items online with your money. Malicious hackers might also impersonate you, send emails in your name and access private information.

With True Key you can generate strong passwords to help guard you against hackers, and best of all, you don’t have to remember them.

True Key app interface

Is True Key safe?

Yes, your information is encrypted using strong encryption techniques. The only way the information can be accessed is with your Master Password or your fingerprint recognition or Apple Face ID. 

What devices does True Key work on?

True Key works on Windows and Mac computers and Android and iOS phones and tablets.

It syncs across all your devices, so you can access all passwords whether you are using a phone, tablet or mobile.

Read more: How to prevent ransomware, viruses and cyber attacks

How much does True Key cost?

The basic version of True Key costs nothing, but will only store up to 15 passwords.

BT Broadband customers can upgrade to the ‘Premium version’ for free via My BT. Find out how to do this below.

How do I get True Key?

There are four ways to get True Key:

1. Get it via the My BT app

Launch the app and click Package, tap the drop-down arrow next to Broadband. Scroll down and click 'See broadband extras.'

On the next screen scroll down until you find True Key, click Manage True Key and you'll be taken to the My BT website, then click Download and follow the instructions.

My BT app - True Key app

2. Get it via My BT on a web browser

Go to and login with your BT ID. Look for the tab that says 'Manage Extras' and look for ‘True Key’ and click Download.

If you are on a smartphone you’ll be sent to the Apple App Store or Google Play Store.

True Key download interface

If you are on a computer, True Key works as a Chrome extension, so you’ll be sent to the True Key website where you need to click ‘Add to Chrome’ you can then follow the instructions to start using it.

3. Get it via a link to a Key Card

You may have received a link to download Key Card directly. Follow the instructions on screen.

4. Download the app to your smartphone

You can download the app directly from the Google Play and Apple iTunes Store. You’ll then need to convert this to Premium True Key from BT by following the steps below. As a BT customer you get 5 licences worth £99.95 a year.

Android: Download it from Google Play

iOS: Download it from iTunes

  1. Go to My BT and log in using your BTID and password
  2. Go to the True Key tab and click Download
  3. You’ll be taken to the My Account portal, where you’ll see an activation code, make a note of this. If you were sent a Key Card, they’ll be an activation code on there.
  4. Open your True Key app in one of your devices
  5. Go to Settings – True Key profile, which should be set to Free.
  6. Under Subscription click Free
  7. Enter the Activation code and click ‘Activate Premium’
  8. The True Key profile should show Premium.

Explore BT's brilliant extras to help keep you and your family safe online>

* Fingerprint recognition: iPhone 8 and lower, Android Mobile, Apple Face ID: iPhone 10 and newer

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