Millions of people use BT email every day to stay in touch with family, to share photos and to work.
But however often you log into your BT Mail account, there are some useful features you might not realise exist which give you flexibility over the way your inbox looks, the emails you send and the emails you receive.
We’ve recently refreshed BT Mail, giving it a new look that will be rolling out to all customers soon. You'll need to make sure you are using the following browsers: IE11, Edge, Chrome 60+, Firefox 52+ and Safari 10+, so if you are using an older browser, you'll need to update it first.
Here are our nine top BT Mail tips…
Tip 1: Choose an Inbox layout that works for you
By default, your BT Mail Inbox is set up with the messages listed on the left; just click a subject line to read the email on the right. You can change the layout by clicking the ‘Change View’ button on the right.
Choose between Right, Below, None and Attachment.
Tip: 2: Want more space? Hide the advert
On the right-hand side of your email screen, you’ll notice an advert. If you would like to hide it, simply click the little arrow that says ‘Hide Advertisement’ and it will collapse.
Tip 3: Organise your emails using folders
If you have lots of emails landing in your inbox, it doesn’t take long for it to fill up, making finding an important email far harder than it should be. The easiest way to organise your email is by creating folders.
Hold your mouse over Inbox on the left-hand side and tick the ‘+’ box. In the pop-up box that appears, give your folder a name.
When you receive an email, move it into the correct folder by clicking it. A red icon will appear which says ‘1 selected row.’ Drag it into the folder and you’ll be on your way to a tidier inbox.
Tip 4: Take control of your inbox and get rid of spam
There will be occasions when you get unwanted emails. This could be a company you have bought something from in the past who have your details on their mailing list, or they may be 'spam' emails - unsolicited junk messages sent in bulk.
Fortunately, if you do get a spam email, it’s easy to manage. Tick the box next to the email and click the drop-down arrow next to More.
Choose Mark as spam to move the message to your spam folder, or Block sender if you don’t want to receive emails from the sender again.
Tip 5: Create a safe list with your favourite contacts
There may be some mailing lists you're happy to stay on, and you can create a ‘safe’ list of people and companies you want to continue receiving emails from. To add a sender to your safe list:
- Go to the Settings menu
- Look for Mail on the right-hand side
- Click Safe Senders
For individuals enter their full email address, while for companies you can just enter a domain like bt.com - any email sent from an address that ends with that domain will then arrive safely in your inbox.
Tip 6: Off on holiday? Set an auto-reply
Setting up an automatic reply when you go away isn’t just for your work email. It’s a simple way of letting your contacts know you won’t get back to them straight away, or you can leave contact details for how they can contact you in an emergency.
Click your email address on the right-hand side and go to Settings.
On the right-hand side click Mail and Auto-reply.
Once you have clicked Enable auto-reply, set the Start/End date and enter a message. In the box underneath, tick Send a reply once to each sender, which means you don’t fill up your contact’s inbox by sending multiple replies.
You’ll see an option called Domains. Here you can send a different response to emails from specific domains, such as shopping websites like Tesco.co.uk or Amazon.co.uk, or perhaps a company you work for. This feature is useful if you want your automatic reply to be different for personal and professional contacts.
Tip 7: Keep track of emails the easy way
Sometimes you might like to share your incoming emails with a family member or partner.
Auto forward lets you send all incoming emails automatically to another address. You can keep it on all the time, or just for a temporary period.
Within Settings, click Mail – Auto-forward. Select the tick-box next to Enable Auto-forward and enter the names of the email addresses you want to forward email too.
Tip 8: Keep things personal with a signature
Setting up a signature lets you give additional contact information to each person you email, without you having to enter it each time. This could include your full name, phone number, postal address or Twitter handle.
Set this up in under Settings – Mail – Signatures. Tick the box that says Include signature and click Add.
In the pop-up box give your signature a Name - this is purely for your reference. Then enter information you want to include in your email in the Signature box.
Tick the ‘Set as default’ box to use it in all emails.
When you compose an email, click the drop-down menu next to Signature and choose the signature you want to use. If you’ve set it as default, you don’t need to do anything.
Tip 9: Add attachments to emails in seconds
It’s easy to share your photos with family and friends using BT Mail. Simply drag the picture onto the email from your files and it will upload and appear at the top.
This method also works for other files such as documents and PDFs. The maximum size you can send in one email is 25Mb.