How to get the most from My BT

Discover how My BT lets you quickly and easier to manage your account online wherever you are in the world.

Last updated: 13 February 2019 - 2.11pm

My BT is the online home of your BT account. It’s the fastest, most convenient way to manage your account.

You can access My BT using a web browser on any computer, tablet or smartphone -  as long as you’ve got an internet connection. If you prefer using a mobile, download the My BT app which is free for Apple and Android smartphones. 

[Read more: How to manage your BT account from your tablet]

Discover how My BT puts you in control of your account.

View usage: Keep track of your use across all your BT products, including any additional charges you may accrue. Checking regularly can help you avoid surprises at the end of every month.

View and download bills: View a summary of your bill, and download an itemised PDF for your records.

Make payments: It’s quicker and easier to make a payment online – you get instant confirmation. If you pay by post you can let us know payment is on the way.

Set up a Direct Debit: Never worry about paying your bill each month by setting up payment by Direct Debit. You can also make changes to existing Direct Debits - including changing your payment date.

Family with laptop

Set up a monthly payment plan: Spread the cost of your quarterly bill by using a monthly payment plan - just choose how much you want to pay and what day.

Personalise your bills: Choose whether you receive your bill online or through the post. Change how frequently you are billed and manage your billing address and account details. You can even request your bill in different formats, another language or in braille or on audio CD.

Report or track a fault: Report a fault, book an engineer online and track a fault you’ve raised for broadband or TV. We will walk you through some personalised self-help to sort your problem as quickly as possible.

Check your service: Check problems with your BT service for Landline, Broadband or TV & BT Sport.

Manage your BT Extras: Including Parental Controls, Wi-fi and free online storage. Find out more about your free BT Extras.

Go to My BT


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