Find out how you can get storage space for free with BT Cloud

Find out how to get started with BT Cloud, which gives BT Broadband customers access to their files from any device with an internet connection.

It’s really important to back up your digital photographs and videos as well as documents and other content stored on your computer or phones in order to keep your important content safe.

You can do this by connecting your devices to a hard drive, but this method tends to be tedious and time-consuming. A simpler approach is to use a cloud application such as BT Cloud, where your precious memories are backed up to a central point of access and are available to enjoy anytime, anywhere, no matter what device you're using.

[Read more: What is BT Cloud and is it safe?]

Why use the Cloud?

Backing up your files to the cloud means that they’re always safe and secure on an external server. It means that you’ll never lose your precious photos, videos and documents, even if your computer or smartphone is lost or damaged. With the cloud, it’s easy to organise files, search, and share your photos and videos with friends and family in a quick and secure manner.

Utilising a cloud service also means you can securely access your content from anywhere with an internet connection. If you are not in front of your home computer and need to check a document or access a photograph stored on a different device, then, providing it’s backed up to the cloud, you can log in from your phone or any computer to find what you need.

[Read more: Cloud computing and the cloud explained]

The Cloud service has a convenient auto-backup feature that protects your valuable content by ensuring the latest files have been saved – so you can cross that off the list, one less thing to worry about.

Cloud services are more prevalent than you may realize.  There are dozens of computing, smartphone, and tablet apps that use the cloud. For instance, if you watch a TV program from BBC iPlayer or video from YouTube, you are streaming from the cloud. They are easy to use, keep content safe and secure, are trustworthy, and easily accessible.

Now is a good time to start keeping your photos, videos, musicand other documents safe and accessible using BT’s very own Cloud service.

Different devices using the cloud

BT Cloud is exclusively available for free to all our BT Broadband and BT Infinity customers. Depending on your broadband package, you'll get 10GB, 200GB or 1000GB free.

BT Cloud offers many advantages

  • BT Cloud saves space on your devices.  Store files, photos, videos and music on the cloud and free up valuable device space so you can keep on capturing memories.  
  • Using BT Cloud to upload or download files does not count towards data usage with BT Broadband.  So, it is cost effective and easy.  Turn on automatic backup and switch off your worries.
  • BT Cloud works across multiple devices – once you’ve stored a document in the cloud, you can access it on a phone, tablet or computer, typically via an app.
  • BT Cloud provides backup in the event of a hardware failure – device damage, loss, and theft. Your content is backed up and  you can access it from any device, such as a phone or tablet.
  • BT Cloud is secure. Data stored on BT Cloud is protected by EU privacy laws. You also retain copyright over your photos and files.

How to set up BT Cloud

Here’s how to set up BT Cloud on a PC. 

Step 1: Download BT Cloud

Go to and log in using your BT ID and password, then click My BT.

Scroll down the page to MyExtras - BT Cloud and click to register.

Step 2: Install the application

BT Cloud download computer

BT Cloud will automatically download onto your computer. Locate your Downloads folder – if you are using Windows, click C+J.

Click Run to install BT Cloud and Run again if prompted. Accept the licence terms to continue.

[Read more: 7 brilliant extras BT customers can enjoy]

Step 3: Logging in to BT Cloud

BT Cloud login


Before you can start using the application, you’ll need to log on using your BT ID and password.

A box will appear asking you if you want to Start Tour or Continue set-up. Press the latter.

Step 4:  BT Cloud Dashboard

BT Cloud dashboard


When you have signed into the BT Cloud Desktop client it will open the home dashboard. The various tabs (Summary, Sync, Transfers, Backup, Music, Settings) allow you to see what devices you have in Sync, files you have in Transfer, folders you have in Backup and Music where you can backup your iTunes.

The Dashboard provides an overview of your account and is an easy way to manage storage across multiple phones, tablets and computers on BT Cloud.

Step 5: Automatic back-upBT Cloud backup

BT Cloud will automatically back up everything on your PC, but you can choose what you want to back up. Ensure Photos, Music and Videos folders are ticked to start automatic back-ups.


Remember to download it onto all of your devices to get the full benefits of BT Cloud.

You can do this by searching for ‘BT Cloud’ in your app store on your smartphone and tablet.

You’ll then be able to see, download, share and back up all of your content in one safe place.

Activate BT Cloud and get started >

Find out more about BT's brilliant extras

More from BT