How to use Citymapper – the app that gives you directions and transport options for cities

A starter guide for the super useful app.

Last updated: 4 March 2018 - 1.37pm

The transport and direction app, Citymapper, has been hitting headlines in London recently after it introduced a responsive night bus service in the east of the capital.

Citymapper is a great app for helping you explore a new city or for finding the best way around your home turf. We’ve put together a simple guide to getting started with this app.

[Read more: Citymapper lays out plans for its hybrid bus and ride-hailing system]

1. Download the app

From your iOS or Android device, download Citymapper at the App Store or Google Play.

If you don’t want to install the app, you can  use the website instead by going to https://citymapper.com/london.

You will have to give the app access to your location if you want to use it to find directions when you’re out and about. You can allow this in Settings.

2. Select your city

Citymapper is available in 39 urban areas across the world: London, Birmingham, Manchester, Brussels, Paris, Lyon, the Netherlands' Randstad (Amsterdam, Rotterdam, The Hague and Utrecht), Köln-Düsseldorf-Ruhrgebiet, Hamburg, Berlin, Milan, Rome, Copenhagen, Stockholm, Barcelona, Madrid, Lisbon, St Petersburg, Moscow, Istanbul, Boston, New York, Philadelphia, DC-Baltimore, Chicago, Seattle, the San Francisco Bay Area, Los Angeles, Toronto, Montreal, Vancouver, Mexico City, Sao Paulo, Tokyo, Seoul, Hong Kong, Singapore, Melbourne and Sydney.

It will usually use your location settings to determine which city you’re in but if you need to change it’s easy.

select city

Click the three-line button in the top left-hand corner of the app and then click City. Then click whichever City you want to get directions for or Search for the one in the search bar.

If you want to suggest a city not on the list above go through the same instructions and click Next City? And fill out the Google Form. Or, vote for it at this link - https://citymapper.com/cities.

3. Find the best way to get somewhere

Open the app and click Get me Somewhere. Then type the postcode, road name or landmark you want to go to in the search bar – Where are you going?

citymapper

It will then come up with walking, cycling, Uber, Gett and public transport options with the prices, time taken and frequency of any services.  

If you click on one of the options it will provide a map of the route, arrival time, information on delays and detailed instructions.

citymapper

4. Set your home and work address

If you’re using the app frequently it’s helpful to set your work and home addresses so you don’t have to repeatedly put in the same postcodes.

Open up the app and on the homepage you will see Places.

Click Set next to Get Me Home or Get Me To Work and enter your address and click Save.

set me places

If you make a mistake, return to the homepage and next to the work or home row click the three horizontal dots and click Edit Work or Edit Home.

5. Use Citymapper offline

It’s also possible to use the map offline which is very handy if you’re abroad and do not want to use data.

citymapper

You can either plan and save your journey in advance or download a map.

To plan a journey, as in Step 3, and then click the Star in the top right hand corner of the screen. To find the journey go to the homepage and scroll down to Trips, and click Saved Trips and you will be able to see the journey.

To download a map, scroll down on the home page to the Maps section. These are available offline, and in London these include the Tube, Tube/Rail and Night Tube.

6. Share your journey with friends

If you’re running late or want to know your family has made it home safe, it’s easy to share your journey with friends.

Plan your journey, as in Step 3, and then click the arrow icon in the top right hand corner of the screen. Choose how you want to share the journey – Whatsapp, Messenger, Messages, Email, Copy to clipboard or using your device’s own sharing options.

Follow the instructions to select the person you wish to share your journey with.

share journey

[Read more: Citymapper to launch first commercial bus route in London]

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