Discover how to manage your BT account from the palm of your hand

View your bill, check usage for all BT products, make payments and much more with the My BT app.

With the My BT app it's simpler than ever to stay up-to-date with your BT account from your smartphone or tablet.

The app has been updated to include support for BT Plus and Complete Wi-Fi our new offering for new Superfast and Ultrafast Fibre broadband customers and existing BT Plus customers. Complete Wi-Fi delivers wall-to-wall coverage around your home and is backed by a guarantee you won’t get from any other broadband provider – the guarantee of a strong wi-fi signal in every room.* With Complete Wi-Fi clever new Wi-Fi Discs extend your Smart Hub’s signal to every corner of the home - whatever the size and shape it is. So getting online from has never been easier. 

[Read more: Free wi-fi, nuisance call blocking and more: 7 brilliant extras BT customers can enjoy]


The app still has the great features such as tracking your BT orders and getting help with your BT account that helped us win Silver Award in the Best App category at the UK Digital Experience Awards 2015. As long as your phone or tablet has a wi-fi or mobile data connection, you can use the My BT App wherever you are in the world.

Highlights of the My BT app include:

Check, download and pay your bill: Find out how much your next bill is for and download the bill as a PDF.  If you have a credit or debit card saved on your account, it’s quick and easy to pick the card you want to pay with; if you haven’t already saved a card, it’s easy to input new card details.

View your usage for all BT products: Check your landline, broadband, TV and BT Mobile usage before or since your last bill.

Landline customers can see a call breakdown including any calls outside your calling plan. Broadband customers on a limited plan can check usage. BT TV customers can see what movies and TV shows you’ve rented. BT Mobile customers can see how much data is remaining.

View My Package: See what products and extras you’ve got.

Track orders: Found within the new More menu, if you’ve ordered a new product or service you can check the time of your engineer’s appointment or when the service will be activated or arrive. Within the app you can change appointments/deliveries to a time that suits you. 

My BT screenshot Usage and track order

Get help with your account: Need to do some remote troubleshooting? As long as you are connected to the internet, you can restart your BT Home Hub remotely, whether you are in the next room or 100 miles away. You can also view FAQs and check the status of BT services in your area.

Stay up-to-date: Notifications on the app home screen will appear when you’ve got an order or fault with BT, or if there is a problem with BT services in your area.

Faster access: To use the My BT app you’ll need your BT ID and password - after you’ve logged in the first time you can set up a four-digit pin to speed things up. For even faster access to your account, you can tap your Android fingerprint scanner or use Touch ID on your Apple smartphone.

Complete Wi-Fi: Control Complete Wi-Fi using the My BT app. Our app is clever stuff. It helps you manage your wi-fi network to make sure you’re getting the strongest signal around your home.  It’ll even work out where to put your Wi-Fi Disc, and check the strength of your wi-fi signal in every room.

Get the My BT app

Find out more about the My BT app at

If you have an Apple or Android smartphone, you can text mybt to 81192 to receive a link to download the app.

Explore your BT Extras

*With Complete Wi-Fi we’ll automatically send you our new generation Smart Hub and one Wi-Fi Disc to extend your wi-fi signal around your home. This is enough for most homes to get a signal everywhere.  But if this doesn’t give you signal in every room, we’ll send up to two more Wi-Fi Discs free of charge. If you still don’t have signal in every room, you can get £20 back.

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