If you are a BT customer, the My BT app makes it easier than ever to check your broadband use.
Available to Android and iOS users, the award-winning app* allows you to check and pay your bill and optimise your router. The app has recently been updated. As long as you’ve got a mobile data (3G or 4G) connection or are connected to wi-fi you can check your broadband usage using your mobile phone.
What is data?
When your computer, tablet or phone uses the internet to upload and download things, it uses data.
Downloading data includes retrieving information when you visit a web page, opening emails and attachments, streaming web radio or videos from YouTube or using Google Maps.
Uploading data is when you send an email, upload a photo or video, or video chat.
Data is measured in kilobytes (KB), megabytes (MB) and gigabytes (GB). 1,024KB is equal to 1MB and 1,024 MB is equal to 1GB.
BT Broadband packages come with different monthly allowances, the exception is if you have Unlimited Broadband, when you'll get unlimited data every month.
What uses up your data?
The amount of data you use depends on what you are doing. Video streaming or downloading a movie, for instance, uses more data than sending an email or uploading a photo. High definition also uses more data than standard definition.
The number of devices using your connection also impacts on your monthly data use. If a family member is watching BBC iPlayer on their smartphone, another is playing Xbox Live and you are browsing the internet, you'll also use data.
What doesn't use data?
If you are a BT customer using BT Cloud over wi-fi it doesn't count towards your monthly broadband usage.
Watching the BT Sport online player or BT Sport app, doesn't count towards your monthly allowance over BT Broadband or a BT Wi-fi hotspot.
Watching BT TV channels or Video On Demand from BT Player doesn't count to your monthly allowance either.
How to check your broadband usage
If you are a BT customer, the My BT app makes it easier than ever to check your broadband use, and you can check BT TV, landline and BT Mobile use.
Available to Android and iOS users, the award-winning app* allows you to check and pay your bill, download it as a PDF, check your service status and optimise your router, as long as you’ve got a mobile data (3G or 4G) connection or are connected to wi-fi. Find out more about the My BT app.
Download MyBT for Android.
Download MyBT for iOS.
Alternatively log in to: www.bt.com/mybt from a web browser using your BT ID. Go to My Bill – View your recent usage.
*The My BT app was awarded the Silver Award in the Best App category at the 2015 UK Digital Experience Awards