Got a new phone number? Here’s how to keep your WhatsApp messages

Because changing numbers shouldn’t mean losing your entire chat history, here's how to change your registered number without having to set up WhatsApp all over again.

Last updated: 10 June 2018 - 6.09pm

Setting up a new phone number is an exciting experience, but it can also come with its fair share of headaches. One of them is the fact you lose your entire chat history in WhatsApp.

But no longer. Use these simple tips, and you can preserve every conversation you’ve ever had using the app, including all the photos and videos people have shared.

[Read more: What is WhatsApp Messenger?]

And it’s easy to do. Read on to see how.

Step 1: Tell your friends

First things first – tell your WhatsApp contacts your new number. Once they’ve saved it in their phones’ address books, you should have a seamless transition.

Step 2: Check your new number is active

Make sure your new phone number can receive SMS (i.e. text messages) and calls, and has an active data connection. To do so, try calling someone, ask them to send you a text, and try browsing the web without a wi-fi connection.

Step 3: Check your old number

WhatsApp new number

Your old number will have to be verified in WhatsApp on your phone. To check it is, go to WhatsApp > Menu Button > Settings and tap your profile photo.

Step 4: Tell WhatsApp your new number

Now it’s time to tell WhatsApp your new number. With your new SIM in your phone, go to WhatsApp > Menu Button > Settings > Account > Change number. Enter your old number in the top box, and your new number in the bottom box. Tap Done. You will now be prompted to verify your new number.

You’ll still be able to access your chat history, as long as you keep the same phone. If you’re changing phone, but not your number, you’ll need to backup your old chats and restore them on your new handset. You can find out how to do so here for iOS devices, and here for Android.

And that’s it. Happy messaging!

[Read more: Are you making the most of WhatsApp? 9 brilliant tips and tricks]

More from BT