How to use the eBay Shutl service for delivering your packages safely

We explain eBay's alternative to using the Royal Mail when you sell a product.

Have you received a gift over the holidays that wasn't quite to your liking? Then putting it on eBay may be the solution. 

If you don't want to use Royal Mail to deliver to your buyers, eBay has created an alternative called Shutl, which uses the services of Hermes, Collect Plus, UPS and DPD. 

[Read more: How to win on eBay every time]

Here's how it works:

Why use Shutl for my eBay sales?

Royal Mail can be more expensive and less convenient for some kinds of parcels, but using an alternative courier service means you have to pay and create labels separately from your eBay listing.

With Shutl, your delivery labels will be prepared using the buyer information collected in eBay, and you will be billed through your eBay account via PayPal.

How to use eBay Shutl

Firstly, you need to decide whether you want the buyer to pay for postage, or whether you will foot the bill.

When you list your item, look in the Delivery section. Shutl may be listed already as eBay's recommended option, but if it's not, click Change delivery service and browse the options for a Shutl listing that suits your needs.

There are two Shutl options: Shutl 1 day (1 working day) and Shutl 2-3 days (2-3 working days). Which one you use depends on how fast you (or your buyer) want the package to arrive, and also how much you’re willing to pay (or make the buyer pay).

There’s no Shutl option for international deliveries, and it will not deliver to the Channel Islands, PO boxes or BFPO addresses. Packages can weigh up to 15kg.

eBay delivery options

The price depends on how heavy the item you’re selling is, and whether you want to drop it off or have it collected. The rates can be found at We’ve shown one below as an example: 

eBay Shutl delivery charges

Once the item is sold

When a buyer has purchased your item, go to your Sold page on eBay. Select Print Postage Label and you will be able to see the eBay Shutl option. Make sure you select the correct weight and size. If the item is heavier than expected, Shutl will charge an additional fee of £2.50 and delivery costs up to a maximum of £40.

You can then print the correct postage label with the barcode needed for delivery.

The full list of additional charges can be found at

How do I pay for my delivery?

You will need a PayPal account to use Shutl for your eBay deliveries.

It’s simple to link the accounts when setting up the Shutl service, and eBay will remember your PayPal details once it’s done.

[Read more: New PayPal email scams to watch out for]

Where do I drop the parcel off?

The parcel has to be packaged up and dropped off at your chosen carrier collection point. For example with UPS, the full list can be seen at you can search near your home or workplace to find the most convenient one for you. When looking on the map, remember to check the box Find drop off location.

There are more than 13,000 drop-off points so hopefully there’ll be one just around the corner.


What happens if the buyer is out?

Shutl says it will attempt to deliver at least twice, and then leave a note at the stated address.

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