Uber is a controversial company. In September 2017, it had its licence to operate in London revoked, with Transport for London delcaring it "not fit and proper". It cited "public safety and security implications". Critics have accused it of treating staff as self-employed rather than as employees (so they don't get benefits like paid holiday) and of not doing enough to vet its drivers.
It recently won its appeal and was granted a 15-month licence with which to meet TfL's standards. Though many people remain unimpressed by the company.
If that's you, and you'd rather use a different taxi-hailing app, then don't worry: there are plenty of alternative services. Here are some of the best.
Rather like Uber lets you order a taxi, Gett matches London's black cab drivers with their fares, and the company says that nearly half of all black cabs use the system. Rather than using the traditional metered fare, there’s the option to have a fixed fare, which Gett says can cut prices by 30%.
The on-demand taxi app has made significant advances into the cab sector over recent years, with Gett’s revenues growing by 300% in 2015.
In late 2016, companies Hailo and mytaxi merged to create Europe’s largest taxi app, mytaxi. With 10 million downloads in more than 50 cities across the continent, mytaxi provides an easy alternative to Uber with pre-booking, cash-free, journey-sharing and multi-seater options.
It also has guaranteed fixed fares for trips to London airports.
The UK's biggest minicab company is a bit flashier than Uber. With fixed pricing and 4,800 cars in central London, the app works in a similar way to Uber.
However, Addison Lee does also boast London’s largest executive fleet of Mercedes cars, when not just any car will do.