Goodbye bill shock! Use your phone in the EU without worrying about extra charges

With BT Mobile's Roam Like Home, discover how you can use your phone in 47 destinations, just like you're at home.

Using your phone in Europe is much cheaper than it used to be, because EU legislation meant the end of additional roaming charges. You can talk to your friends at home, share your holiday snaps on Facebook, check Google Maps and much more without worrying about unexpected bills. 

 If you are a BT Mobile customer Roam Like Home lets you make calls, send texts and use data in 47 EU destinations at no extra cost.

What does Roam Like Home include?

When you are in a Roam Like Home country, data use, calls and texts you make to other Roam Like Home countries and back to the UK are included within your monthly allowance.

It’s also free to receive calls and texts when you are roaming in a Roam Like Home zone.

Just like when you are at home, if you go over your monthly call or data allowance, you’ll be charged extra.

Calls and texts from the UK to international destinations are not included and these will be charged at BT Mobile’s standard rate.

What countries are included in Roam Like Home?

Roam Like Home applies to the following countries:

Roaming Zone 1a: Austria, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (Incl. Azores & Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City

Roaming Zone 1b: Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland

What countries aren’t included in Roam Like Home?

Roam Like Home doesn’t cover using your phone in non-European countries such as Australia, Japan and the US.

Calls, texts and data use outside of the Roam Like Home area are charged at BT Mobile’s usual rate.

If you are heading to a non-EU country, consider our Travel Data Pass, which can be used in 12 countries. It gives you 500Mb of data for £6 a day. It is available via My BT or My Mobile.

What happens if I go over my mobile allowance?

Use up your inclusive minutes, data or texts and you’ll be charged at UK out of bundle standard rates.

  Zone 1a Zone1b
Calls (per minute) 35p 29.1p
Texts (per message) 12p 10p
Data usage (per MB) 10p 8.3p

You can set a data roaming spend-cap, giving you peace of mind that if you go over your allowance, you’ll know how much by. By default it’s set at £35, but you can change it via My BT to a sum that suits you, starting from £0.

Remember as a BT Mobile customer, you get free access to wi-fi hotspots around the world, which you can use to go online and save your data allowance.

How can I keep track of my BT Mobile allowance?

The My BT app (left) has recently been updated and lets you view usage for all your BT products, including BT Mobile.

The BT Mobile app (right) has a ‘My allowances’ section shows your used and remaining usage.

Screenshot My BT app and My Mobile app

Do I need to do anything to use Roam Like Home?

No, if you are on a BT Mobile Pay Monthly or SIM-only plan and have roaming enabled, you’ll be able to enjoy the benefits of Roam Like Home and save money using your phone in Europe.

Find out more about Roam Like Home

Want a new mobile deal? Check out our range of handsets and SIM-only offers 

* When roaming in Northern Cyprus you may connect to a Turkish network. As Turkey is not in the EU and not a Roam Like Home country, any roaming usage may be charged at the rates detailed here.

More from BT