Whether it’s a PPI call, sales call, prank call or automated marketing message, nuisance calls can range from annoying to upsetting – and all are intrusive.

BT realises how important this issue is for our customers, so we’ve introduced a range of measures to help.

[Read more: BT Call Protect - why BT's free service can help you banish nuisance calls]

BT Call Protect

Free to BT landline customers, this service proactively monitors nuisance calls and automatically prevents them getting through to your phone by sending them directly to a junk voicemail

BT has a team of experts who analyse masses of data to identify nuisance calls and create the BT blacklist. Numbers on this blacklist will be sent directly to your junk voicemail. The team is continually updating the list with new nuisance callers, so you can be sure it’s up to date.

The blacklist also includes Scam numbers detected by the BT Security team.            

With BT Call Protect you can also create your own personal blacklist, sending unwanted calls to your junk voicemail.

BT estimates that the service will be able to divert an incredible 25 million nuisance calls a week and is the first phone provider to offer such a service to customers.

BT Call Protect is very easy to switch on: Find out how to turn on BT Call Protect.

BT home phones

BT has a range of home phones packed with features to help you block nuisance calls. Features vary between phones and include:                                                                                     

  • Block 100% nuisance calls: TrueCall technology ensures you don’t have to speak to nuisance callers again. Callers that aren’t on your contact list are asked to say their name and you can decide if you want to take the call.
  • Block button: Instantly block nuisance calls by pressing the dedicated button. You can also use it if you’ve already picked up the phone, the call will end and the number will be blocked.
  • Advanced call blocking by: Choose to block all calls of a certain type including: withheld, unknown, international, mobile and payphone numbers.
  • Do Not Disturb: Specify set times you don’t want to be disturbed and the phone won’t ring or light up. Calls from VIP numbers will get through.
  • Caller display: The phone’s display screen lets you see the number of incoming calls.

BT Call Protect works in conjunction with any BT nuisance call blocking telephone. The BT Blacklist will continue to automatically prevent nuisance calls getting through.

The features on BT Call Protect will take priority on the settings you’ve configured on your phone.

For example, if you’ve stopped international calls via BT Call Protect, these will be sent to your junk voicemail regardless of the settings you have on your phone.

Find out more

BT Privacy

Sign up to BT Privacy and you get BT Privacy with Caller Display, which lets you see the number of the person calling.

BT also registers your number with the Telephone Preference Service (TPS), a free service that stops your numbering being registered with organisations that may call you to sell something.

BT Privacy is free for customers in contract and costs £1.75 a month for whose who aren’t. You can sign up for free by heading to bt.com/myfeatures

Alternatively you can choose to register with the TPS online.

Scam calls: Advice from BT to help customers stay safe

BT takes the security of its customers’ accounts very seriously. We proactively warn our customers to be on their guard against scams. Fraudsters use various methods to ‘glean’ your personal or financial details with the ultimate aim of stealing from you. This can include trying to use your BT bill and account number.

1: Customers should never share their BT account number with anyone and always shred bills.

2: Be wary of calls or emails you’re not expecting. Even if someone quotes your BT account number, you shouldn’t trust them with your personal information.  

3: BT will never ask customers for personal information out of the blue and we’ll never call from an ‘unknown’ number. 

BT.com/scams has lots of information about the latest scams and advice on how to protect yourself.

If you’ve been scammed or someone has attempted to scam you, BT encourages you to report it to Action Fraud, the UK’s national fraud and internet crime reporting centre by calling 0300 123 2040 or by visiting Action FraudIf you have fallen victim to a scam, BT suggest signing up to the CIFAS Protective Regestration Service, which aims to prevent harm to individuals through on-going identity theft crime.

What to do if you get a nuisance call

  1. Stay calm: Try and remain calm, it might be hard, but sometimes callers deliberately put you under pressure to get an emotional reaction.
  2. Protect your personal information: Don’t reveal any details including your name, date of birth, address, or BT account numbers. Definitely don’t reveal financial information.
  3. Hang up: It’s your phone, you are in control. If you are unhappy replace the receiver.
  4. Report: Which? is running a campaign ‘Calling time on nuisance calls and texts’ encouraging people to report nuisance calls and texts. Find out more.

Find out more about BT Call Protect