Made a purchase by mistake? How to get a refund on Google apps

Whether you picked the wrong app on Google Play or the kids managed to download something without asking, there is a way to get your money back for paid apps on Android.

There’s a huge selection of apps available for smartphones and tablets. Google Play - the official Android app store - boasts more than 3 million alone, giving Android users the widest choice of all.

Android is also the most popular mobile operating system in the world, and Google Play is found on all sorts of devices. Because it's official, Google Play is the safest place to download Android apps. If you're using any other app stores, beware.

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Many of the free apps and games are great but there are some excellent paid-for apps to enjoy as well.

The great thing about a free app is that you can download it without risk – if it’s poor, just delete it. But what if you pay for an app and it turns out to be a dud? Or your kids get hold of your device and download paid-for apps without asking you?

Thankfully there is a way to get a refund for apps on Google Play.

What’s Google Play’s refund policy?

If it's less than 48 hours since your bought an app or made an on-app purchase, you can request a refund through Google Play.

After 48 hours you will have to contact the app developer directly to find out if you’re eligible for a refund. 

You can only request a refund once for each app. If you decide to download it again, you won’t be able to claim another refund.

Refunds take 3-5 business days for credit and debit card purchases.

How do I get a refund on Google Play?

You can only request a refund from your browser, not the Google Play Store app.

  1. Go to https://play.google.com/store/account in a web browser.
  2. Scroll down the page until you find the section marked Order history. Find the app you wish to receive a refund for and tap More (three horizontal dots).
  3. Select Report a problem.
  4. Use the drop-down menu to select the option that applies. Choices include 'I puchased this by accident' and 'I no longer want this purchase.'

How do I get a refund for Google Play apps I've had longer than 48 hours?

For apps and games bought more than 48 hours previously, refunds are a little less straightforward: you have to contact the app’s developer in writing.

To do this, you need to go to the app’s download page and scroll down to the 'Additional information' section, where you'll find the contact information.

When you contact them, ensure you include the name of the app, the issue you are having and the response you'd like.

Do I get to keep the app when I request a refund from Google Play?

No. Once you’ve gone ahead with a refund the app will be removed from your device.

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How many refunds can I request from Google Play?

There is no official limit on the number of apps you can request a refund for, but certainly don’t make a habit of it. Google keeps an eye on refunds and says it “may decline requests for refunds that appear to be abusing our processes”.

You can read Google’s full policy on Google Play refunds here.

Watch - We show you how to find the best apps on Google Play with a Hudl 2:

 

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