How to use the BT Wi-fi app on your tablet

A step-by-step guide to using the BT Wi-fi app on your mobile device.

BT Broadband and BT Mobile customers can get online for free at 5 million wi-fi hotspots in the UK and 13 million worldwide.

For tablet users the easiest way to do that is via the BT Wi-fi app, which is available on Apple, Android and Windows tablets.

All you have to do is download the app and enter your BT ID. The app will verify & save your BT ID, meaning that you should only have to enter them once. Whenever you are then in range of a BT Wi-fi hotspot the app will then automatically connect you. Simple.

Here’s an introduction on how to successfully get started with the app.

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Launching the app

Step 1: Get your BT ID handy

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Have your BT ID & password handy. If you don’t have a BT ID, set one up here Alternatively, if you can’t remember your BT ID or password, go here for a reminder

Once you’ve created your BT ID, open the BT Wi-fi app.

Step 2: Open the app

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The first time you open the BT Wi-fi app you’ll need to enter your BT ID and password. You only have to do this once. This is the same username and password you use to access your BT services via My BT.

Step 3: Connect to a BT Wi-fi hotspot

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After successfully entering your BT ID and password you’ll see a screen showing the types of wi-fi network you can use the app to connect to. These include: BTWiFi, BTWifi-with-FON and BTOpenzone. Apple and Windows users will need to leave the app, go to their wi-fi settings and connect to one of these networks. This will only have to be done once and the app will automatically connect when in range of a hotspot thereafter.

Step 4: You're connected

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Return to the BT Wi-fi app to complete the connection tutorialYou will now be connected if you are in range of a hotspot.

How to use the wi-fi map

Step 5: Find hotspots

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Complete the mapping tutorial and use the hotspot map to find your nearest BT Wi-fi hotspots. Tap the magnifying glass and enter an address or postcode to find hotspots in any UK location.

Help and Settings

Step 6: Help & Settings

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If you’re having trouble using the app, there’s a Help & Settings section you can refer to. Tap a topic to get advice. If you’re still having trouble you can find more FAQs here

Step 7: Update your user details

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You may, in certain instances, need to update your BT ID. You can do this within the Help & Settings section. If you have changed either your BT ID or password via, please make sure to update them in the app too through Update Log-in details.

It’s also important to do this if you think your BT ID username or password might have been compromised. Change your account details at then open the BT Wi-fi app and follow the same process as above. If you don’t do this you won’t be able to continue using your BT Wi-fi app to get online.

Step 8: Discover other BT apps

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BT has a range of other apps that are available to use on your tablet. You might want to install the BT Sport app, which is free with your BT Mobile 6GB or higher plan (excluding double data offers on the 3GB plan). BT Cloud (for backups) or BT SmartTalk, so you can make free phone calls over wi-fi when in the UK or abroad.

Find out more about BT Wi-Fi

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