The My BT app lets you stay up-to-date with your BT account from your smartphone. Following an update in 2017 it is now available on tablets as well.
The My BT app brings a wealth of information about your BT products to your fingertips, giving you the freedom to handle your account at a time that’s convenient for you. Explore the other brilliant extras you get as a BT customer.
Check your usage of all BT products, including landline, broadband, TV and mobile. In addition, as well as viewing and paying your latest BT bill, you can download it as a PDF.
Since the My BT app launched over two-years ago, a tablet version has been a popular request from customers.
Free to download, the My BT app is now compatible with a wide selection of Apple and Android tablets*.
The My BT app still has the great features such as tracking your BT orders and getting help with your BT account that helped us win Silver Award in the Best App category at the UK Digital Experience Awards 2015. As long as your phone or tablet has a wi-fi or mobile data connection, you can use the My BT App wherever you are in the world.
Highlights of the My BT app include:
Check, download and pay your bill: Find out how much you next bill is and download it as a PDF. If you have a credit or debit card saved on your account, it’s quick and easy to pick the card you want to pay with; or if you haven’t already saved a card, it’s easy to input new card details.
View your usage for all BT products: Check your landline, broadband, TV and BT Mobile before or since your last bill.
Landline customers can see a call breakdown including any calls outside your calling plan. Broadband customers on a limited plan can check usage. BT TV customers can see what movies and TV shows you’ve rented. BT Mobile customers can see how much data is remaining
View My Package: We’ve improved this page, so it’s easier than ever for you to see what products and extras you’ve got.
Track orders: This page has been upgraded. If you’ve ordered a new product or service, check the time of your engineer’s appointment or when the service will be activated or arrive and change appointments/deliveries to a time that suits you.
Restart your router: Need to do some remote troubleshooting? As long as you are connected to the internet you can restart your BT Home Hub remotely, whether you are in the next room or 100 miles away.
Stay up-to-date: Notifications on the app home screen - these appear when you’ve got an order or fault with BT, or if there is a problem with BT services in your area.
Faster access: To use the My BT app you’ll need your BT ID and password - after you’ve logged in the first time you can set up a four-digit pin to speed things up. Access your account by tapping your Android fingerprint scanner or with Touch ID on your Apple smartphone, for even faster access.
Get the My BT app
Find out more about the My BT app at www.bt.com/mybtapp
If you have an Apple or Android smartphone, you can text mybt to 81192 to receive a link to download the app.