Singapore airport trials facial recognition to speed up boarding

The system could also be used to locate passengers who have missed the boarding call for their flight.

Press Association
Last updated: 3 May 2018 - 10.07am

Singapore’s Changi airport is testing a facial recognition system to locate passengers and help speed up the boarding process.

The Fast and Seamless Travel (FAST) system is being trialled at Terminal 4 with the aim to enhance “operational efficiency and raise productivity”.

[Read more: How the police is using facial recognition]

Passengers will enjoy the flexibility of checking in at their own convenience, without having to wait for counters to open, the airport officials said.

FAST system at Changi Airport Terminal 4.
(Changi Airport Group)

T4 is already using facial recognition for self-service check-in options as well as bag drop, immigration and boarding.

The system scans faces to ID passengers, removing the need for manual identity verification by staff.

A photo of their face is taken and then matched against the picture in their passport.

FAST system at Changi Airport Terminal 4.
(Changi Airport Group)

FAST could also be to spot passengers who have missed the last boarding call for their flight.

According to the airport, the system is expected to “yield productivity gains with manpower savings of about 20% expected in the longer term” when FAST is operational across all the terminals.

Changi Airport has been ranked the world’s best airport for six years in a row in a survey by air travel consultancy Skytrax.

[Read more: Facebook asks users to consent to facial recognition]

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