Log in or sign up to fix broadband problems

Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.

You have had too many unsuccessful attempts to login. You have been temporarily locked out. Please try after 15 minutes.

You've disabled JavaScript on the browser. Please enable it prior to continuing.

You've disabled cookies on the browser. Please enable it prior to continuing.

Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below.

You have had too many unsuccessful attempts to login. You have been temporarily locked out. Please try after 20 minutes.

Invalid passcode. Identity verification on any device using your present methods have been locked for 20 minutes.

Invalid passcode. Please try again.

Something went wrong. Please try again.

Enter BT ID for broadband troubleshooter Please enter your BT ID

Not you? Log in

Password Please enter your password

Forgotten your login details?

Remember me )

< Back Security Help

Quick links

Can't log in? Get help now >

All broadband help >

Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer).