Scam calls: How to tell if a call is from BT

We’ve launched a webpage to help you understand more about scam calls, how to report them and how to stay ahead of the fraudsters.

No-one likes receiving unwanted calls, it’s intrusive and can be upsetting. Some fraudsters will even claim to be calling from BT. But don’t worry, there are things you can do to stay safe.

We take scams very seriously and want you to feel empowered to deal with them. So our webpage includes advice on how to spot a scam call and provides an easy way to report them.

What is a scam call?

There are different types of scam which you can learn more about at Take Five to Stop Fraud – a Government-backed initiative to fight fraud.

If you get an unsolicited phone call asking for personal or financial information or access to your computer, it might be a scam. 

One type of scam call involves someone pretending to be from a well-known company – like BT – to try and con you out of money. They’ll try various tricks to try and get personal information from you and may become threatening, but don’t worry, you are in charge of your phone.

We’ll never call out of the blue and:

  • Tell you that your service has been hacked
  • Try to remotely take control of your device
  • Tell you we’ve found a problem with your computer
  • Ask you for an urgent payment and threaten to disconnect your service
  • Ask for payment details to activate Caller Display, Call Protect or any of our free services.

What do I do if I get scam call?

Stay calm and don’t give out any information.

If you don’t give out your personal or payment details, they can’t access your bank or BT account, So if you’re not sure, just put down the phone. Remember you're in control.

Report the scam at                                                    

You can also find out more about our products that can keep you safe.

Available to all landline customers, BT Call Protect is a free service that stops lots of unwanted calls getting through. It automatically sends known nuisance and unwanted numbers to a junk voicemail. You can also create your own personal blacklist of unwanted numbers for those that still manage to get through. Activate it via My BT or by calling 0800 3281 572 from your BT home phone.

If you have a broadband service with us, you can get free BT Virus Protect, a security software made with McAfee that you download to protect up to 15 devices from viruses and spyware.* Once activated, BT Web Protect also works on all devices that connect to your home network and warns you when you're about to visit a harmful website.

Visit for more information

* Depending on your package you can install it on 2 or 15 machines, or upgrade to a 15-licence for £4 a month with the first month free.

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