The Keep Connected Promise: Why you can rely on us to keep you connected

Discover how with BT Plus, we’ll send you our Mini Hub with unlimited 4G data so you can work, play and shop if your broadband ever stops working.

BT Plus is our new offering, bringing together Superfast fibre broadband and 4G mobile to give you our best connection in and out of the home.

Plus includes our commitment to keeping you connected. In the unlikely event that your broadband stops working we’ll  get you back online as quickly as possible, so you can keep doing the things you love.

[Read more: What is BT Plus?]

What is the Keep Connected Promise?

Report a fault with your broadband straight away and we’ll take a look at your line, perform some tests and depending on the nature of the fault, send you our Mini Hub at no extra cost to use until your fault is fixed.

The Mini Hub fits through your letter box. Inside it is a mobile SIM card which provides a 4G signal that you can connect your devices too.

So even if your broadband isn’t working you can still browse the web, watch the BT TV app on your smartphone or tablet, and movies on Netflix. If you can’t bear to miss Liverpool in their latest Champions League match, watch using the BT Sport app.

With the Mini Hub you can set up Parental Controls via My BT, so you’ve got peace of mind your children or grandchildren can safely go online.

Keep your Mini Hub safe and in the unlikely event you have a problem with your broadband in the future, we’ll turn it on within an hour of you reporting it.

Got mobile with us? Get unlimited data

The Mini Hub is for all BT Plus broadband customers but if you have mobile with us we’ll switch on Broadband Backup.

Once you’ve reported a fault, we’ll switch on free and unlimited data to all the Mobiles on your BT Plus account until the problem is fixed. We’ll switch it on within an hour and send you an email and SMS to confirm it’s been turned on.

This means you can use your Mobile phone as a wi-fi hotspot and share the internet connection with other devices, such as tablets and laptops to it, so they can get online.

Other BT Plus benefits

As well as our Keep Connected Promise, BT Plus gives you fast speeds with our best fibre connection and unlimited broadband data so you can do more of the things you love.

Join us for mobile and you can enjoy our fastest 4G speeds and double data each month.

Other benefits include dedicated UK and Ireland-based support* if you need to get in touch, access to 5 million wi-fi hotspots via the BT Wi-fi app.

Find out more about BT Plus

* We will have a dedicated support team in UK and Ireland on hand to help. Make sure you either ring us on 150 from your landline or BT Mobile, or enter your landline number when prompted. We'll recognise you're a Plus customer straightaway and put you through to the right team. There may be exceptional circumstances where we have to route your call outside of the UK and Ireland to deal with your call quicker. “93% of calls dealt with in UK and Ireland, some specialist teams are located offshore

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