Discover how to manage your BT account from the palm of your hand

View your bill, check usage for all BT products, make payments and much more with the My BT app.

The My BT app has a new look and feel, it's simpler than ever to stay up-to-date with your BT account from your smartphone or tablet.

The home screen and navigation have been redesigned, so it’s more user-friendly and easier to find the features you need. The update also includes support for BT Plus, our new offering bringing fibre and 4G together to bring you the best connection in and out  of home.

[Read more: Free wi-fi, nuisance call blocking and more: 7 brilliant extras BT customers can enjoy]

The My BT app includes a new ‘More’ menu where you can test your broadband speed, track orders and more.

My BT app update June 2018

The app still has the great features such as tracking your BT orders and getting help with your BT account that helped us win Silver Award in the Best App category at the UK Digital Experience Awards 2015. As long as your phone or tablet has a wi-fi or mobile data connection, you can use the My BT App wherever you are in the world.

Highlights of the My BT app include:

Check, download and pay your bill: Find out how much your next bill is for and download the bill as a PDF.  If you have a credit or debit card saved on your account, it’s quick and easy to pick the card you want to pay with; if you haven’t already saved a card, it’s easy to input new card details.

View your usage for all BT products: Check your landline, broadband, TV and BT Mobile usage before or since your last bill.

Landline customers can see a call breakdown including any calls outside your calling plan. Broadband customers on a limited plan can check usage. BT TV customers can see what movies and TV shows you’ve rented. BT Mobile customers can see how much data is remaining.

View My Package: See what products and extras you’ve got.

Track orders: Found within the new More menu, if you’ve ordered a new product or service you can check the time of your engineer’s appointment or when the service will be activated or arrive. Within the app you can change appointments/deliveries to a time that suits you. 

My BT screenshot Usage and track order

Get help with your account: Need to do some remote troubleshooting? As long as you are connected to the internet, you can restart your BT Home Hub remotely, whether you are in the next room or 100 miles away. You can also view FAQs and check the status of BT services in your area.

Stay up-to-date: Notifications on the app home screen will appear when you’ve got an order or fault with BT, or if there is a problem with BT services in your area.

Faster access: To use the My BT app you’ll need your BT ID and password - after you’ve logged in the first time you can set up a four-digit pin to speed things up. For even faster access to your account, you can tap your Android fingerprint scanner or use Touch ID on your Apple smartphone.

Get the My BT app

Find out more about the My BT app at

If you have an Apple or Android smartphone, you can text mybt to 81192 to receive a link to download the app.

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